Frequently Asked Questions (FAQs)

Question 1:
What are the Check-in and Check-out times? Is it possible to have an earlier Check-in or a later Check-out time?

Answer 1:
Check-in time: 4:00pm
Check-out time: 10:00am
If there are no guests prior or after the booked dates, you can contact us (the owners) to request an earlier check-in or later check-out times. We will try to accommodate the request, though this is not guaranteed.

Question 2:
What is provided? Should we bring our own basic supplies like soap?

Answer 2:
The villa is fully equipped and has all necessities to have a comfortable stay. Basic supplies such as toilet paper, garbage bags, soap, dish washer soap, and a towel paper are provided to last 1 or 2 days so you don’t have to rush to the grocery store on the first day. Being a self-serve villa, you do eventually have to purchase your own supplies. A Walmart Superstore is 5 minutes from the villa, and a Publix is 10 minutes from the villa. If you would like to receive a welcome package with basic necessities that last longer (for an additional cost), please let us know.

Question 3:
Is there daily housekeeping service?

Answer 3:
While extra linens and bath towels are available for use in the villa, daily maid service is not included in the rate. However, we can offer mid stay cleaning through our property manager who will charge an extra fee for the service. There should be several set of linens and towels per bedroom. If you don’t find enough, ensure they have not been moved around from bedroom to bedroom.

Question 4:
Is the villa fully furnished, and includes all utensils needed for cooking, and so on?

Answer 4:
Yes! We have pots, pans, knives, plates, etc. All that is typically necessary to cook a meal. If you have specific requirements, please contact us.

Question 5:
Are beach towels provided?

Answer 5:
Yes! Typically, they are stored above the washing and dryer machines.

Question 6: 
Where do we trash the garbage? What about recycling?

Answer 6:
There are two large brown garbage bins outside of the villa (on one of the side walls) or they may be inside the garage/game room. The HOA does not allow the garbage bins to be visible from the street. Bins are collected on Thursday mornings. Please move the bin close to the road the night before (on Wednesday evening after 6:00pm). After collected, please put the bin back to where they were before 11:59pm on Thursday or the city will fine you (US$25 per day) and this will be taken from your deposit.

With respect to recycling, there is a large bin to be used specifically for recycling. Please put all items to recycle in that bin such as bottles, newspaper, boxes, etc. (don’t worry about being tidy!). There are also two boxes (one yellow, one blue) that used to be used prior to the recycle bin being provided.  Please do NOT use those boxes. Ensure to put the recycling bin with other brown garbage bins close to the road (bin handles should be closer to the house), and put them back at the same time.

If the garbage collection day falls on a holiday, the collection is typically moved by a day. So instead of Thursday, garbage would be picked up on Friday (so ensure to put the garbage bins out on Thursday night). A good indication about when the garbage should be put out is to see what the neighbors in the community are doing!

Please note that because garbage collection day and guests’ check-out day do not often match, you may find garbage in the bins from previous guests. Unfortunately, there’s nothing we can do about this.

Please also be careful that neighbors don’t use the bins from the villa. Some times they inadvertently put our bins in other houses.

Question 7:
Can we park on the street overnight?

Answer 7:
Overnight parking on the street is not allowed by the city, and you may be fined. The villa has space for 2 cars to be parked on the driveway. You should only park on paved surfaces; parking on the grass or on vacant lots is not permitted. When parking, don’t block sidewalks which are used by guests and residents who enjoy walking around the community.

Question 8:
Is pool/spa heating required? Is it at an extra cost?

Answer 8:
During the months of November to March, pool/spa heating is recommended. Solar pool heating is offered at the villa free of charge; however, we cannot guarantee the pool/spa will be warm enough since this is dependent on the sun; moreover, during those months the weather is not warm so solar pool heating is not enough. To guarantee the pool/spa is warm, we compensate with gas pool heating which is provided at an additional cost. You can pay for gas pool heating ahead of your stay; or you can decide while at the villa:

  • If payment is done ahead of your stay, the pool/spa will be heated when you arrive to the villa.
  • If you request gas pool/spa heating while at the villa by emailing the owner, the expense can be paid by phone with a credit card to our property manager, or online using the Web site you used to book the villa. The owner will turn on gas pool heating remotely with his smart phone. Note that it can take up to 1 day to heat up the pool.

A pool and spa cover is provided and recommended to use overnight. This will allow the pool/spa to stay warm longer. Covering the pool/spa is easy: Just remember to put the side with “bubbles” facing down, touching the water.

Question 9:
Is the spa (a.k.a Jacuzzi, or hot tub) heated separately from the pool?

Answer 9:
Yes. If you only want to use the spa, it can be heated separately. Moreover, it can be heated ‘on-demand’, meaning that after you make this request to the owners by e-mail, they can turn it on with their smart phones. Contact the owners for details.

Question 10:
Is there a BBQ in the villa?

Answer 10:
A BBQ can be made available through our property manager if requested ahead of time for a small fee.

Question 11:
We are 11 in our family. Can we fit in your villa?

Answer 11:
No. There is a maximum occupancy limit of 10 people in the villa, so you would not be allowed to have 11 members staying in the villa. Note that the villa has 4 bedrooms which can comfortably accommodate 8 guests. The villa also has a sofa-bed in the living room which can accommodate 2 more guests.

Question 12:
Does the villa include strollers, high chairs, playpens?

Answer 12:
Yes! The villa includes one stroller, one high chair, and a playpen. If you need more than what we include, you can rent them from our property manager.

Question 13:
Which TV channels are available? What about Netflix?

Answer 13:
We offer plenty of channels to choose from using our Roku-enabled TVs and the Hulu Live service that is included.  Please see our YouTube channel here (https://www.youtube.com/channel/UCWythDOuXfU01fQ5HpVGp7g) for instructions on using the TVs. The TVs also have access to Netflix, but you need to input your Netflix account information.

Question 14:
Do you offer high-speed internet?

Answer 14:
Yes! Wireless high-speed internet is included.

Question 15:
Is there a pool table, Foosball table, and air hockey table in the game room?

Answer 15:
Yes, all of them! However, from time to time, some of these tables are temporarily removed from the game room for maintenance, and to ensure they are in top condition. The owners will strive to have all of these tables available as much time as possible.

Question 16:
Is there a mailbox for the house? I only see mail boxes on the other side of the street. Can I ship something to this house?

Answer 16:
There is a mailbox across the street. Only use the mailbox for letters of little value. If you are mailing something to the house that uses a courier company like UPS or FedEx, they will deliver to the front door. They typically ring the bell and then go, so it is better if you are home when they deliver the package. If you are not sure if you will be in the house when a package is delivered, we do not recommend you ship to the house because someone may steal your packages if left unattended for too long outside on the front door. In these situations, it may be better to deliver it to our property manager instead, and pick it up from his office (About 15 minutes from the villa). If you would like to do this, please contact us to provide you the details.

Question 17:
Is smoking allowed?

Answer 17:
Smoking is prohibited inside the villa; however you can smoke outside, or in the Lanai/pool deck area as long as all doors are closed.

Question 18:
Are pets allowed?

Answer 18:
No. Pets are not allowed in the villa.

Question 19:
Where can I find discounted tickets for the parks?

Answer 19:
Unfortunately, it is hard to find good deals for Disney. This web site: https://www.undercovertourist.com/

has some discounts for Disney and other parks, but we have not tried it, and the discount amounts are not that great.

For SeaWorld, we do have seen some discount (well, not really a discount, but they give you free extra days). Check their web site.

Legoland tickets can be found cheaper at Costco Orlando (but you need to be a member of Costco). Last time we checked, they were offered for $49.99.

If you know someone who is a Florida resident who’d be going with you, he can get a good ‘Florida resident’ discount.

Some associations like AAA or CAA (automobile associations) can also give you some discount.

Question 20:
Do you have security cameras?

Answer 20:
Our villa is located in a safe gated community with 24/7 security; therefore a full alarm system with security cameras is not needed; however, we have installed a security camera on the left side of the house that monitors the pool equipment and air conditioners.

Question 21:
Are there restaurants and grocery stores around the villa?

Answer 21:
Yes! The closest grocery store is Walmart Super Center (open 24 hours). We will send you a document with a small map with approximate location of restaurants in the area when you are close to your arrival date. In addition, previous guests provided this feedback:

Manny’s Original Chophouse (Steaks): 5 stars, excellent food.
  35496 US Hwy. 27, Haines City, FL 
Sonny’s BBQ (Ribs and more!): 4 stars.
  35620 US Hwy. 27, Haines City, FL 
Dora’s Pizza: 4 stars, great pizza.
  35562 US Hwy. 27, Haines City, FL 
Egg City: 4 stars, (American Diner) – Good for breakfast/lunch
  35496 US Hwy 27, Haines City, FL 33844
D’Oro Palazzo (Italian): 4 stars, good food and portions. Posner Park shopping mall
  2200 Posner Blvd, Davenport, FL 33837
– Sake (Sushi, Steak) 4 stars (Posner Park shopping mall, close to D’Oro Palazzo)
  2700 Posner Boulevard, Davenport, FL 33837
Zen Asian Grill 3.5 stars (Posner Park shopping mall, in front of Target)
  4812 Grandview Parkway, Davenport, FL 33837
Crispers  (Salads, soups, sandwiches) 3 stars, (In plaza where Publix is located)
   39895 US Hwy 27, Davenport, FL 33837
(863) 236-3990
Checkers (Fast food) 3.5 stars (Almost in front of Walmart)
China Park (Chinese fast food) 3 stars
  46 Maxcy Plaza Circle, Haines City, FL (Across Walmart, behind McDonald’s)
– Starbucks – Inside Target (5000 Grandview – Posner Park shopping mall)

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